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Frequenty Asked Questions

  1. Customer Accounts
  2. Shipping
  3. Ordering
  4. Return, Exchanges or Defective Items
  5. Privacy & Personal Data
  6. General Questions

Customer Account FAQs

What are the benefits of creating an account on your website?
· Faster Checkout - all of your contact information is stored for faster checkout.
· Order Status - you can login to your account to check on your order status, and see whether your order has shipped.
· Order History - you can view your order history, which can be helpful when you need to re-order certain items.

Do I need to create a customer account to order from your website?
No, you can checkout as a 'guest'. Once you've put all of your items in your cart and click the 'checkout' button you'll be directed to a new page, which will ask you to 'sign-in' to your account, or checkout as a 'guest'. After you've completed the entire checkout process, you'll be asked if you'd like to create an account, which you can skip if you'd like.

I've never placed an order on your website, can I create an account before I place an order?
You don't need to create an account before you place your first order, since it can be done on your first checkout. However, if you'd still like to create an account before your first order, email us at and enter 'account request' in the email subject line. Please email us from the email address you'd like to use to set-up your account, and send us the following information:
· First and Last Name
· Address
· Phone Number
We'll send you an account creation invitation email. You'll need to click on the link within the email to finish the account set-up.

I've placed an order with before, but don't have an account, how can I set one up?
You can either set-up an account the next time you place an order, or you can request an 'account invitation' by emailing us at Once your account is set-up - whether by placing an order, or requesting an 'account invitation' - our system, using your email address, will be able to link any past orders placed with that email address, so you can still see your order history from before your account set-up date.

What kind of information do you need from me to set-up an account?
Once you've completed the checkout process, you'll be asked if you'd like to create an account, at that time you'll only need to create a password to finish the account set-up process. Your account will be set-up using the billing and shipping addresses you provided at checkout, and your email address and the password you create at the end of the checkout process, will be your login. We only store your email, shipping/billing addresses, and phone number. No credit card or any type of payment information is stored.

Shipping FAQs

When will I receive my order?
Assuming all of your items are in stock, we typically process and ship your order within 1-5 business days, which does not include shipping time. Please see our Shipping Policy which will give you estimated delivery times for each shipping service.

How will I know my order has shipped?
We will send you an email with shipping information and a tracking number once your order ships. Please always check your email SPAM folder, or add to your email address book, to ensure that our emails do not go to your SPAM folder.

Does ship to Alaska, Hawaii and Puerto Rico?
Yes, we offer delivery to Alaska, Hawaii and Puerto Rico. An additional shipping and handling fee will be incurred which will be quoted to you at the time of checkout.

Ordering FAQs

A note about our products:
All of our products are handmade of wood, glass or natural stone, so slight variations in wood grain, color, clarity of the glass, or cut of the stone can affect the look of each item. These natural variations are what make our products so unique!

Do you stock everything you sell on your website?
Yes, we stock everything on our website and ship from Northern California. However, we also sell our jewelry displays via other means (trade shows, over the phone, etc...), so in rare instances certain items might sell out before we can take them off our website.

Can I fax in my order?
Yes. Click here for information on how to fax your order in, or open and download our Order Form. You can either complete the form on your computer then print and fax it in to us, or you can print it out and complete by hand then fax to us later. You can also mail us your order if you prefer. All the information needed to fax or mail are on our order form.

Will I receive an order confirmation email?
You will receive an order confirmation email from shortly after your order is placed. Please check your email SPAM folder if you do not receive an email from us within an hour of placing your order.

Do you offer volume discounts?
Yes! If you place an order of $500 or more you are eligible for a discount on your entire order. Please click the following link for more information: Volume Discounts

What forms of payment does accept? accepts the following credit cards and payments:
· American Express
· Visa
· Master Card
· Discover Card
· PayPal

What is the Card Security Code?
This is an authentication procedure established by credit card companies to help protect you from Internet fraud. The code helps determine that the credit/debit card is legitimate and that the customer placing the order actually has the credit/debit card in their possession.

This security number will be verified by your bank at the time of your order and will not be stored within our ordering system. For your safety and security, our checkout process requires that you enter your card’s verification number. For questions concerning your right to privacy please refer to our Privacy Policy. The verification number is a 3 or 4 digit number printed on either the back or front of your card.

Visa, MasterCard and Discover: The Card Verification Number is the last 3 digits after the credit card number on the back of the card in the signature area.
American Express: The AMEX Card Verification Number is printed on the front of the card, above and to the right of the embossed card number

What if my card is not one of those listed above? Card Verification Numbers are currently supported only by Visa, MasterCard, American Express and Discover.

Prior to charging your credit card, an authorization will occur for the amount of your order. The authorization process will validate the credit card number, status, available credit line and billing information to ensure that it matches exactly what the bank or credit card company has on file. Your bank may attempt to contact you for additional information prior to authorizing the sale amount.

Once an authorization is received you may notice a decrease in your available credit line for the amount of your order. Your bank may hold this dollar amount for a specified amount of time, depending upon your bank’s policy. We recommend contacting your bank or credit card company to learn about their authorization policies.

Return, Exchanges or Defective Items FAQs

What is’s return policy?
Our Basic Return Policy: • Unless otherwise stated, you have 5 days from the date you received the item to get a valid RMA from our website • You will not be refunded your original shipping fees on a non-defective product. • If you received a broken or defective item we will replace that item or refund your purchase price on the defective item, and we will pay for all related shipping charges. To receive a refund on a broken or defective item your request must be received within five business days of receipt of the item.• For our full return policy, please click here: Return Policy

Privacy & Personal Data FAQs

Do you have a Privacy Policy?
Your privacy is very important to us, for details on how we use the information we collect click the following link: Privacy Policy

General FAQs

Do you offer gift certificates?
Yes. We now offer gift certificates through PayPal. Click here for information on how to purchase a gift certificate.

Is it safe to click on links provided to third-party websites?
Through the Links page of our website, you can link to other third party websites. Any personal information you provide on the linked pages is provided directly to that third party and is subject to that third party’s privacy policy. Except as described in our Privacy Policy, we are not responsible for the content or privacy and security practices and policies of websites to which we link. Links from our site to third parties or to other sites are provided for your convenience. We encourage you to learn about their privacy and security practices and policies before providing them with personal information.