FAQs

Kerry Graves

A note about our products: All of our products are handmade of wood, glass or natural stone, so slight variations in wood grain, color, clarity of the glass, or cut of the stone can affect the look of each item. These natural variations are what make our products so unique! Can I fax in my order? Yes. Click to open our <a href="http://cdn.shopify.com/s/files/1/0013/9642/files/NGOrderFormCatalog.pdf?1255933490" title="">Order Form</a>. You can either complete the form on your computer then print and fax it in to us, or you can print it out and complete by hand then fax to us later. You can also mail us your order if you prefer. All the information needed to fax or mail are on our order form. Do you offer volume discounts? Yes! If you place an order of $500 or more you are eligible for a discount on your entire order. Please click the following link for more information: <a href="/pages/volume-discounts" title="">Volume Discounts Page</a> When will I receive my order? Assuming all of your items are in stock, we will process and ship your order within 1-2 business days. How will I know you’ve shipped my order? We will send you an email with a tracking number once your order is shipped. What is NesserryGoods.com’s return policy? Our Basic Return Policy: • Unless otherwise stated, you have 5 days from the date you received the item to get a valid RMA from our website (support@nesserrygoods.com). • You will not be refunded your original shipping fees on a non-defective product. • If you received a broken or defective item we will replace that item or refund your purchase price on the defective item, and we will pay for all related shipping charges. To receive a refund on a broken or defective item your request must be received within five business days of receipt of the item.• For our full return policy, please click here: <a href="/pages/return-policy" title="">Return Policy</a> Do you have a Privacy Policy? Your privacy is very important to us, for details on how we use the information we collect click the following link: <a href="/pages/privacy-policy" title="">Privacy Policy</a> What forms of payment does NesserryGoods.com accept? NesserryGoods.com accepts the following credit cards and payments: · American Express · Visa · Master Card · Discover Card · PayPal What is the Card Security Code? This is an authentication procedure established by credit card companies to help protect you from Internet fraud. The code helps determine that the credit/debit card is legitimate and that the customer placing the order actually has the credit/debit card in their possession. This security number will be verified by your bank at the time of your order and will not be stored within our ordering system. For your safety and security, our checkout process requires that you enter your card’s verification number. For questions concerning your right to privacy please refer to our Privacy Policy. The verification number is a 3 or 4 digit number printed on either the back or front of your card. Visa, MasterCard and Discover: The Card Verification Number is the last 3 digits after the credit card number on the back of the card in the signature area. American Express: The AMEX Card Verification Number is printed on the front of the card, above and to the right of the embossed card number What if my card is not one of those listed above? Card Verification Numbers are currently supported only by Visa, MasterCard, American Express and Discover. Prior to charging your credit card, an authorization will occur for the amount of your order. The authorization process will validate the credit card number, status, available credit line and billing information to ensure that it matches exactly what the bank or credit card company has on file. Your bank may attempt to contact you for additional information prior to authorizing the sale amount. Once an authorization is received you may notice a decrease in your available credit line for the amount of your order. Your bank may hold this dollar amount for a specified amount of time, depending upon your bank’s policy. We recommend contacting your bank or credit card company to learn about their authorization policies. Does NesserryGoods.com ship to Alaska, Hawaii and Puerto Rico? Yes, we offer delivery to Alaska, Hawaii and Puerto Rico. An additional shipping and handling fee will be incurred which will be quoted to you at the time of checkout. Is it safe to click on links provided to third-party websites? Through the Links page of our website, you can link to other third party websites. Any personal information you provide on the linked pages is provided directly to that third party and is subject to that third party’s privacy policy. Except as described in our Privacy Policy, we are not responsible for the content or privacy and security practices and policies of websites to which we link. Links from our site to third parties or to other sites are provided for your convenience. We encourage you to learn about their privacy and security practices and policies before providing them with personal information.

2008-05-21T12:20:16-07:00

faqs 296532

2008-05-21T12:20:16-07:00

139642

FAQs 2009-10-18T23:30:53-07:00 A note about our products: All of our products are handmade of wood, glass or natural stone, so slight variations in wood grain, color, clarity of the glass, or cut of the stone can affect the look of each item. These natural variations are what make our products so unique! Can I fax in my order? Yes. Click to open our <a href="http://cdn.shopify.com/s/files/1/0013/9642/files/NGOrderFormCatalog.pdf?1255933490" title="">Order Form</a>. You can either complete the form on your computer then print and fax it in to us, or you can print it out and complete by hand then fax to us later. You can also mail us your order if you prefer. All the information needed to fax or mail are on our order form. Do you offer volume discounts? Yes! If you place an order of $500 or more you are eligible for a discount on your entire order. Please click the following link for more information: <a href="/pages/volume-discounts" title="">Volume Discounts Page</a> When will I receive my order? Assuming all of your items are in stock, we will process and ship your order within 1-2 business days. How will I know you’ve shipped my order? We will send you an email with a tracking number once your order is shipped. What is NesserryGoods.com’s return policy? Our Basic Return Policy: • Unless otherwise stated, you have 5 days from the date you received the item to get a valid RMA from our website (support@nesserrygoods.com). • You will not be refunded your original shipping fees on a non-defective product. • If you received a broken or defective item we will replace that item or refund your purchase price on the defective item, and we will pay for all related shipping charges. To receive a refund on a broken or defective item your request must be received within five business days of receipt of the item.• For our full return policy, please click here: <a href="/pages/return-policy" title="">Return Policy</a> Do you have a Privacy Policy? Your privacy is very important to us, for details on how we use the information we collect click the following link: <a href="/pages/privacy-policy" title="">Privacy Policy</a> What forms of payment does NesserryGoods.com accept? NesserryGoods.com accepts the following credit cards and payments: · American Express · Visa · Master Card · Discover Card · PayPal What is the Card Security Code? This is an authentication procedure established by credit card companies to help protect you from Internet fraud. The code helps determine that the credit/debit card is legitimate and that the customer placing the order actually has the credit/debit card in their possession. This security number will be verified by your bank at the time of your order and will not be stored within our ordering system. For your safety and security, our checkout process requires that you enter your card’s verification number. For questions concerning your right to privacy please refer to our Privacy Policy. The verification number is a 3 or 4 digit number printed on either the back or front of your card. Visa, MasterCard and Discover: The Card Verification Number is the last 3 digits after the credit card number on the back of the card in the signature area. American Express: The AMEX Card Verification Number is printed on the front of the card, above and to the right of the embossed card number What if my card is not one of those listed above? Card Verification Numbers are currently supported only by Visa, MasterCard, American Express and Discover. Prior to charging your credit card, an authorization will occur for the amount of your order. The authorization process will validate the credit card number, status, available credit line and billing information to ensure that it matches exactly what the bank or credit card company has on file. Your bank may attempt to contact you for additional information prior to authorizing the sale amount. Once an authorization is received you may notice a decrease in your available credit line for the amount of your order. Your bank may hold this dollar amount for a specified amount of time, depending upon your bank’s policy. We recommend contacting your bank or credit card company to learn about their authorization policies. Does NesserryGoods.com ship to Alaska, Hawaii and Puerto Rico? Yes, we offer delivery to Alaska, Hawaii and Puerto Rico. An additional shipping and handling fee will be incurred which will be quoted to you at the time of checkout. Is it safe to click on links provided to third-party websites? Through the Links page of our website, you can link to other third party websites. Any personal information you provide on the linked pages is provided directly to that third party and is subject to that third party’s privacy policy. Except as described in our Privacy Policy, we are not responsible for the content or privacy and security practices and policies of websites to which we link. Links from our site to third parties or to other sites are provided for your convenience. We encourage you to learn about their privacy and security practices and policies before providing them with personal information.